We recommend to use this procedure for all the locked devices that can't be unlocked, all the devices that do not boot and all the devices that encounter a software malfunctioning. You will restore the device to its default settings and erase the internal storage. Before restoring the device, save your data and charge fully the device's battery.
Caution: if you reset your tablet without activating the Office license, you will lose the free license that was included with your device. You will need then to purchase a new license to use Office. So make sure to activate the provided license before you start resetting the device.
- If you can't access the Windows® interface
- Press the ON/OFF button to turn on your device.
- If you have locked your device with a password, type in the password to unlock.
- On the tablet's homescreen, slide your finger to the left from the right edge of the screen.
- Select "Settings", then "Modify the PC settings".
- In the "PC settings" page, select "Update & recovery", then select "Recovery".
- If your device doesn't function properly, you can update it without erasing your photos, your music, your vids or other personal files: Select "Start" to update your tablet without damaging your files.
- If you want to clean up totally your tablet or refurbish it, you can restore it to its default settings: Select "Start" to delete Windows and reinstall it.
- If you can't access the Windows® interface
This procedure will remove all your data, and also the free Office 365 license
- Turn off your tablet by holding the ON/OFF button
Wait 30 seconds until the device is completely turned off. - Hold the Volume - and press the ON/OFF button to restart the device.
- Release the volume button only when the charging process is shown as followed .
- Connect the USB charger to your tablet.
- Once the recover interface is displayed, select Troubleshoot, then Reset your PC on the touch panel.
- Validate then select Just remove my files in the last displayed screen.
- Turn off your tablet by holding the ON/OFF button